Returns & Refunds Policy

Last updated: 02/12/25

At Luke Western Art, I want every customer to feel confident when purchasing original artwork or printed pieces. If you have any questions or concerns about your order, please get in touch at luke@lukewesternart.com or 07891 530393 and I will be happy to help.

1. Original Artwork

I accept returns on original artwork within 30 days of delivery.

To be eligible for a return, the artwork must be:

In its original condition
Returned in the original packaging (or equivalent protective packaging)

Once the artwork is received and inspected, a refund will be issued to the original payment method.
Shipping costs are non-refundable unless the item arrives damaged or faulty.

2. Commissions & Custom Work

Commissions and personalised artwork are non-refundable and cannot be returned.

This is because each piece is created specifically to your brief, making it unsuitable for resale.

3. Print-on-Demand Prints

My prints are produced individually to order, which means I cannot accept returns or refunds for prints due to:

Change of mind
Ordering the wrong size
Preferences about colours or paper texture

Damaged or Faulty Prints

If your print arrives damaged or faulty, please contact me within 7 days of receiving it:

📧 luke@lukewesternart.com
📱 07891 530393

Please include:

Your order number
A description of the issue
Photographs of the damage (if possible)

What Happens Next

Free Replacement
I will first arrange a free-of-charge replacement.
Refund (if replacement is not possible)
If a replacement is unavailable, I will issue a refund for the item.
Postage costs are non-refundable, unless required under UK consumer law.

Do Items Need to Be Returned?

In most cases, damaged prints do not need to be returned, unless I specifically request it. If a return is needed for inspection, I will cover the return postage.

4. Reporting Timeframes

For damaged or faulty items, please notify me within 7 days of delivery.
This allows me to resolve the issue quickly and prevents delays in claiming with printers or couriers.